Policies

Shipping Policies

There are two factors which determine the time in which you will expect to receive your order.

“Ships in” estimates on website product pages are time estimates which define how long Indiana Ticket expects to process your order before providing it to the shipper. Delivery time estimates provided by the shipper at checkout are time estimates from when Indiana Ticket gives your item to the shipper and when they expect to deliver the item to you.

Expected delivery time = “Ships in” time estimate + Shipper delivery time estimate.

You can track the status of your order if you have an account on the Indiana Ticket website. In most cases, once a tracking number has issued by the shipper, an estimated delivery date will be available on the shipper’s tracking website. You may also track your order on the Indiana Ticket website.

If you placed your order as a guest and did not create an account but you’d now like to have one, you may use our Contact Form to request that an account be created. Be sure to include your order number so we can associate your order with your account.

Return Policies

Unopened items in original condition may be returned at customer expense for a refund of the original purchase price and paid tax only. Shipping expenses will not be refunded.

Authorization must be obtained before returning items. Please use our Contact Form or call 800-428-8640 for return authorization and further instructions.

Damage Polices

If an item is received damaged in shipping, the customer must use our Contact Form to notify Indiana Ticket within 2 business days of receipt to qualify for replacement. All damaged products must be held by the customer for up to 7 business days for possible inspection by the freight carrier. To avoid repurchasing the item, the customer must notify Indiana Ticket within 2 business days of receipt of the damaged item.

If a return of the damaged item is necessary, authorization must be obtained before returning it. Please use our Contact Form or call 800-428-8640 for further instructions.

Privacy Policies

Indiana Ticket uses “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.

If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit Google Analytics.

Google Analytics Terms of Service
Google Analytics Cookie Usage on Websites

Tax Policies

INDIANA TICKET SALES AND USE TAX POLICY STATEMENT

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

INDIANA TICKET COLLECTS SALES TAX in states where we have physical presence (or nexus), including Indiana. Indiana Ticket also collects sales tax in Alabama, California, Florida, Georgia, Illinois, Kentucky, Nevada, New York, Ohio, Pennsylvania, Tennessee, Texas, Washington, and West Virginia.

INDIANA TICKET DOES NOT COLLECT SALES TAX in any state NOT listed above because Indiana Ticket is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS:

INDIANA TICKET DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.